Michael Powe's Resume

resume photo 298 Wooster Street
Naugatuck, CT 06770
michael@trollope.org

Objectives

Enable people to get the most from their technological investments
Develop my technical and project management skills
Contribute to the long-term success of my company, program and team

Strengths

Very strong technical and communication skills
Absolutely focussed on providing the best experience to the customer
Always ready to learn new processes and technologies
Over 10 years of hardware and software maintenance and implementation experience
Diverse experience in training, technical management, technical support and development
Certified: A+, Network+, Internet Programming

Skills

Key Applications	Visual Studio .NET, Microsoft Office, MySQL, Tomcat, Apache
Technologies	Perl, Java, JavaScript, JSP, ASP.NET, Visual Basic 6, CGI
Operating Systems	Solaris, Windows 95/98/2000/XP/2003, Linux
TCP/IP Networking
Familiar with Websphere, BEA Weblogic, Oracle, SQL Server, database design, C, C#

Websites

Trollope and His Contemporaries conceived, designed & developed in Javascript/CSS
Misty's Place conceived, designed & developed in JSP, utilizing JavaBeans for dynamic content creation and standard tags (no scriptlets).
The Powe Family conceived, designed & developed in ASP.NET, utilizing C# for dynamic content.

http://www.trollope.org conceived, designed & developed in Javascript/CSS
http://www.mistysplace.org conceived, designed & developed in CGI and JSP

Experience

Dec 2000 - Present WebTrends Corp. 503-294-7025	Telephone technical support for WebTrends software Second Tier technical support for WebTrends Live, hosted web site traffic analysis tool On-site trainer and Javascript developer for WebTrends Live customers Field Consultant for WebTrends software and hosted solutions, specializing in hosted and Javascript-based implementations
1998-2000 Stream International 503/626-2800	Telephone technical support for software and web-based services delivery. Telephone technical support for PC hardware and Microsoft Operating Systems - DOS, Windows 3.x, Windows 95/98. Telephone support for networks, networking hardware and Operating Systems -- linux, SunOs, Windows NT, Windows 2000, Novell and OS/2. Training technicians and prospective technicians. I provided remedial and advanced training for technicians; and I taught PC hardware troubleshooting classes at Portland Community College.

Dec 2000 - Present
WebTrends Corp.
503-294-7025

Telephone technical support for WebTrends software
Second Tier technical support for WebTrends Live, hosted web site traffic analysis tool
On-site trainer and Javascript developer for WebTrends Live customers
Field Consultant for WebTrends software and hosted solutions, specializing in hosted and Javascript-based implementations

1998-2000
Stream International
503/626-2800

Telephone technical support for software and web-based services delivery.
Telephone technical support for PC hardware and Microsoft Operating Systems - DOS, Windows 3.x, Windows 95/98.
Telephone support for networks, networking hardware and Operating Systems -- linux, SunOs, Windows NT, Windows 2000, Novell and OS/2.
Training technicians and prospective technicians. I provided remedial and advanced training for technicians; and I taught PC hardware troubleshooting classes at Portland Community College.

Education and Certifications

Portland State University	4 years, English major, 3.8/4.0 gpa
Portland Community College	"Troubleshooting PC Hardware", "Technical Support for End Users" "Computer Fundamentals I" (C++ Programming), "Java Programming", "Database Development I"
University of Washington	C Programming Certificate Program, "Introduction & Intermediate C Programming"
University of Washington	Certificate in Internet Programming: "HTML and JavaScript","CGI Programming","ASP Programming" (Completed Jan 2004)
CompTIA	A+ certification, Network+ certification

Awards and Honors

    Phi Kappa Phi Honor Society, Portland State University
    Special Award, Outstanding Service, PSU Educational Opportunity Program
    Past Vice President, Portland Chess Club
    Former editor, Portland Chess Club newsletter, CompuServe Chess Forum newsletter

Additional Experience

I have a variety of other work experience, including inside sales, order desk, bookkeeper, warehouseman, forklift operator and truck driver. I have volunteered extensively as a tutor while attending Portland State University and Clackamas Community College. I also have worked as a door-to-door canvasser for a Public Interest Research Group and I have done several stints on phone banks for political campaigns.

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Last modified: Mon Feb 28 12:30:04 EST 2005